I. KEY TERMS

Online Payment – the payment of goods and services, the execution of transfers, and/or the settlement of obligations, where the Internet is used as the medium for exchanging payment data.

BORICA – a payment system operator licensed by the Bulgarian National Bank (BNB) for processing payments related to bank card transactions within the country.

ePay.bg – an electronic payment system accessible through the website of the operator Ipay AD and/or via the operator’s mobile application.

II. HOW TO BOOK A ROOM THROUGH THE WEBSITE kalinaimilan.com

1. Selecting a Room
   • Browse the available rooms and choose the one that best suits your needs.
   • Click the "Book Now" button.
2. Entering Your Information
   • Fill in the required details: full name, email, phone number, number of guests, check-in date, and check-out date.
   • Verify the entered information and click the "Book Now" button.
3. Confirmation Code
   • A new screen will appear with a field to enter a confirmation code.
   • A confirmation code will be sent to the email address you provided.
   • Enter the received code in the field and click the "Pay with bank card" button.
4. Confirming Your Reservation
   • Review your reservation details and ensure that all information is correct.
   • Before proceeding, check the box to agree to the Terms of Use.
     • By doing so, you explicitly declare that you have read and accepted the merchant’s terms.
   • Click the "Pay with bank card" button.
5. Payment via ePay.bg
   • After selecting "Pay with bank card", you will be redirected to the ePay.bg payment server, which will then transfer you to the BORICA system for payment with a credit or debit card.
   • After successful payment, you will be redirected back to our website kalinaimilan.com.
6. Finalizing the Reservation
   • Once the payment is confirmed, your reservation will be finalized.
   • You will receive an email with all the accommodation details.